Our Relief Management Services

Our flexible relief management services are designed to provide you with the freedom and confidence you need. Benefits include:

• Stress-Free Breaks: Enjoy time off without worrying about your business.
• Operational Continuity: Ensure your property is run professionally in your absence.
• Flexibility for Life: Take holidays or manage personal matters with ease.
• Emergency Cover: Reliable support for unexpected situations.
• Brewery Support: Assistance for breweries maintaining pub operations during transitions.
• Transitions & Sales: Support during ownership transfers, administration, or property sales.
• Performance Improvement: Training and support to address publican performance issues.
• Holding Situations: Management for asset management companies and liquidators.
• Long-Term Support: Hands-on management for extended periods.

Additional Business Support

As experienced Business CEOs and Coaches, we can also provide valuable support in areas such as:

• Goal Setting
• Operational Planning
• Budgeting & Forecasting
• Skill Assessment
• Menu Design
• Supplier & Product Sourcing
• Training Needs Consultancy & Plans
• Implementing Structure, Systems & Processes
• Best Practices for Management
• Regulation Compliance & Health and Safety
• Recruitment Needs Assessment, Role Definition & Job Descriptions
• Sourcing Applicants, Interviewing & Job Screening
• Marketing (Design, Branding, Digital Marketing)

Fees and Important Information

Our fees are tailored to the specific support you require. A pre-visit is necessary to assess your needs and determine the costs.

In addition to fees, the following applies:

• Board & Lodging for our team member(s) must be provided.
• Travel costs are charged at £0.50 per mile.
• Christmas Day and Bank Holidays are charged at double the daily rate.

Cancellation Policy:

• A £500 fee will be charged for substantial curtailment or cancellation of a confirmed booking.

Booking Information:

• Demand is high, so we recommend applying well in advance and providing alternative dates where possible.
• Please provide specific requirements and full details of your pub or hotel, including trade type, staffing, and duties, to help us match you with the best manager.

Our Simple 3-Step Booking Process

We've designed a straightforward process to ensure a clear understanding of your business and a smooth handover:

Step 1: Pre-Visit (Free Service)

• We offer a no-obligation pre-visit, including a free secret shop, to provide you with initial feedback.
• This meeting allows us to understand your business in detail and for you to feel confident in our ability to manage it.
• We will discuss key information needed for booking and tariff establishment, such as staff details.
• A pre-visit is required before a booking can be confirmed.

Step 2: Making a Booking

• Bookings can be made up to 24 months in advance following the pre-visit.
• No deposit is required at the time of booking.
• A £500 non-refundable advance payment is due 4 weeks before the booking starts.
• We will provide a checklist of information needed for the handover before our arrival.
• We typically accept bookings between 6 and 16 days.

Step 3: Handover

• For first-time cover, we recommend our arrival around 12 pm the day before your departure to allow for a thorough handover, including working alongside you for the breakfast service. Accommodation for this night is required.
• For subsequent bookings, arrival times can be agreed upon based on your travel plans.
• Chargeable booking starts at 12 pm on our arrival day and ends at 2 pm on your return day.
• Early arrival the night before (for early departures) is available at a rate of £250.
• We offer some flexibility on the 2 pm handover time on your return day, depending on our onward travel. This can be discussed during booking.